We hope you love your Arci product. However, if the product doesn't feel right, you can return it or exchange it for another product.

 

14-day return policy

Products purchased from the online store have a 14-day right of return in accordance with the Finnish Consumer Protection Act.

The return period begins on the day you receive your order. If you wish to return a product, please notify us of the return within 14 days of receiving the product.

The returned product must be sent back no later than 14 days after making the return notification.

The product must be unused and in a condition where it can be resold. The product may be tried on and inspected in the same way as in a store. If the product has been used more than is necessary to ascertain its properties and functionality, we may deduct the depreciation in value of the product from the refunded amount.

The customer is responsible for the costs of the return.

How to make a return

1. Make a return notification using the online store's return form or by contacting us via email at hello@arci.fi.

2. Pack the product carefully in its original packaging or other suitable packaging.

3. Send the product back within 14 days of the return notification.

4. Keep the receipt you received for sending the return until the return has been processed.

We will refund the purchase price you paid once we have received the returned product and inspected its condition.

Exchanging a product

You can request to exchange a product for a different size or color, if the desired product is available.

An exchange is made by returning the original product and placing a new order for the desired product. This way, we ensure that you receive the new product as quickly as possible.

If you wish to exchange a product, please contact us before sending back the return.

If the product has a defect

If the product has a manufacturing defect or other defect for which the seller is responsible, please contact us as soon as possible.

Do not send a defective product back until we have agreed with you on the return. We will investigate the situation and agree with you on a suitable way to rectify the defect, exchange the product, or refund the purchase.

In the event of a defect, there will be no costs for you for the return or exchange.

Contact Us

If you have any questions about returns or exchanges, please contact us: hello@arci.fi.

We want to make returns and exchanges as easy and smooth as possible.